Information Collection and Use
Registration
In order to access your account online, you must first complete the registration by creating a user name and password. During registration you are required to provide your e-mail address. We use this information to send profile alerts such as password changes and login resets.
Transamerica Retirement Management, Inc. is the sole owner of the information collected on securepathbytransamerica.com. Transamerica Retirement Management, Inc. collects personally identifiable information from our users at several different points on our website.
Social Security Numbers and Account Numbers
We require your social security number and account number for registration verification. When you enter your social security number and account number on our registration, we encrypt it using secure socket layer technology (SSL).
Uses of Information
When you visit Transamerica Retirement Management, Inc.'s Internet sites, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited and average time spent on our websites. This information may be used to alert you to software compatibility issues, or it may be analyzed to improve our web design and functionality.
We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online advertising campaigns or analyze visitor activity on our websites. We may permit these service providers to use cookies and other technologies to perform these services for Transamerica Retirement Management, Inc. We do not share personally identifiable information about our customers with these third party service providers, and these service providers do not collect such information on our behalf.
Communications from the Site
Customer Service
Based upon the e-mail address you provide us, we will send you a confirmation of your registration. Your user name and password will not be included. We will also communicate with you in response to your inquiries—to provide the services you request and to manage your account. We will communicate with you by e-mail or telephone, in accordance with your wishes.
Supplementation of Information
In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.
Enhancement of Profile Information
We purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information
We do not disclose any nonpublic personal information about you to either our "affiliates" or non-affiliates without your express consent, except as permitted by law. We may disclose the nonpublic personal information we collect, as described above, to persons or companies that perform services on our behalf and to other financial institutions with which we have joint marketing agreements.
Our "affiliates" are companies with which we share common ownership and which offer life and health insurance, and pension, savings and investment products.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies to access the account login portion of this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
This privacy statement covers the use of cookies by securepathbytransamerica.com only.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by Transamerica Retirement Management, Inc. Please be aware that we, Transamerica Retirement Management, Inc., are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site, and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this website.
Co-branded sites
You may interact with us in a variety of ways. When you do, we may exchange information with other parties in addition to those described above. For instance, if you conduct business with Transamerica Retirement Management, Inc. through your employer or investment professional, we may exchange with them the data collected, or with others at their direction. We may also collect and exchange information (such as human resource, payroll, banking and insurance data, in addition to the information listed above) if we provide services to you on behalf of your employer. Information collected from investment professionals' customers is not shared with Transamerica Retirement Management, Inc. affiliates for marketing purposes, except with the consent of the investment professional or the customer.
If you interact with Transamerica Retirement Management, Inc. directly as an individual investor (including joint account holders), we may transfer information about you with our vendors (such as Pershing, Inc.) to offer Transamerica Retirement Management, Inc. products and services, only as permitted by law.
For your convenience, Transamerica Retirement Management, Inc. offers several options for accessing and, if necessary, correcting your account information. You can review your information using your statements or through our Internet services. You may also e-mail, write or call us with your request for information. Specific Internet addresses, mailing addresses and telephone numbers are listed on your statements and other correspondence.
Security
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
E-mail Communication
Transamerica Retirement Management, Inc. is committed to protecting the privacy of our e-mail recipients.
Transamerica Retirement Management, Inc. uses security measures to protect against the alteration, misuse and loss of the information under our control. We will not share, rent or sell individual personal information with any individuals or organizations, non-affiliated or affiliated, without your permission unless ordered by a court of law.
Personal Information
Transamerica Retirement Management, Inc. asks for personal information while registering for an e-newsletter or other communication, such as your name and e-mail address. We use this personal information to deliver subscription e-newsletters, information about new and existing products and services, special offers and service-related notices.
Updating or Opting Out
If you want to change or update your contact information please send an e-mail to securepath@transamerica.com. If you would like to opt-out from Transamerica Retirement Management communications, please send an e-mail to securepath@transamerica.com or call us at 866-248-9421. Upon opting out, you will not receive any future solicitations unless you opt back in.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our homepage.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at:
SecurePath by Transamerica
c/o Transamerica Retirement Management, Inc.
408 Saint Peter St.
Suite 230
St. Paul, MN 55102
866-248-9421 (Toll Free)
